Privacy Policy
Last updated: July 18, 2026
1. Information We Collect
We collect information you provide directly to us, including your phone number when you create an account, your name and profile photo when you set up your profile, and your city-level location to help connect buyers and sellers nearby. When you use the app, we also collect listing content (photos, descriptions, prices, keyword tags, and category-specific fields such as colour and size for gear), messages you send to other users, offer and counter-offer amounts, saved search criteria and notification preferences, and device information and push notification tokens to deliver notifications to your device. We record when you view or save a listing. This activity is used to provide sellers with aggregated insights (e.g. view counts, save counts) about their own listings. Individual viewer identities are never disclosed to sellers. If you report a listing or another user, we collect the report category and any details you provide. If you block another user, we record the block relationship. This data is used to enforce community safety. Draft listings you create are stored locally on your device using device storage and are not transmitted to our servers until you choose to publish them. We do not collect or store your full street address. Location data is stored at the city or region level only.
2. How We Use Your Information
We use the information we collect to operate and improve the marketplace, facilitate transactions between buyers and sellers, send you SMS verification codes, send push notifications for messages, offers, counter-offers, and account activity, display your public profile to other users, and calculate seller ratings based on completed transactions. We also use viewing and saving activity to provide sellers with aggregated performance insights (view counts, save counts, message counts, and offer counts) for their own listings. If you save a listing, the seller may use the app's "Offer to savers" feature to send you a discounted offer through in-app messaging. If you create a saved search, we use your search criteria to send you push notifications when new listings matching your criteria are posted. Saved search notifications are rate-limited to at most once per hour per saved search. You can enable, disable, edit, or delete saved searches at any time from within the app. We use report and block data to investigate potential violations of our Terms of Service and to enforce community safety, including suspending or removing accounts that violate our policies.
3. Information Sharing
We do not sell your personal information. We share information only in the following circumstances: • With other users as necessary to facilitate a transaction (e.g. your name and city are shown on your listings and profile). • With service providers who help us operate the platform (Supabase for database and storage, Twilio for SMS, Expo for push notifications). • With Anthropic, Inc. when you use the Import from Screenshot feature. The screenshot image is sent to Anthropic's API solely to extract listing details (title, price, description, category). Anthropic does not retain the screenshot after processing, and no personally identifiable information about you is included in the request. See Anthropic's privacy policy at anthropic.com/privacy. • With Sentry (Functional Software, Inc.) for error monitoring. When the app encounters an error or crash, diagnostic information is sent to Sentry including device type, operating system version, app version, and the technical details of the error. No personal content such as messages, listing details, or account information is included in error reports. • If required by law or to protect the rights and safety of our users.
4. Data Retention and Account Deletion
We retain your account information for as long as your account is active. Upon account deletion, your authentication credentials are removed and your profile is anonymized. Active listings are deactivated, pending offers are cancelled, and saved searches are deleted. To preserve transaction context for other users (for example, the buyer or seller you previously messaged), your name is replaced with "Deleted User" in conversations and on prior listings, and conversations remain visible to the other party in a read-only state. Personal information beyond what is needed for transaction continuity is purged. The deletion process is irreversible. When a seller chooses to delete an active listing they have posted, the listing is removed from public visibility but the listing record is retained for any buyer who previously interacted with it (e.g. messaged the seller, made an offer, or completed a purchase). This ensures buyers retain their transaction context and history. The deleted listing displays as "Listing no longer available" in the buyer's conversation and transaction history. Users may request additional information about data removal by contacting [email protected].
5. Security
We use industry-standard security measures including encrypted connections (HTTPS/TLS), row-level security on our database to ensure users can only access data they are authorized to view, and error monitoring to detect and resolve issues quickly. However, no method of transmission over the internet is 100% secure.
6. Children's Privacy
MarketMoto is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via push notification or in-app notice. Continued use of the app after changes constitutes acceptance of the updated policy.
8. Data Portability & Local Storage
Users may request a copy of their personal data by contacting [email protected]. Draft listing data is stored locally on your device and is not held on our servers. You can clear drafts at any time from within the app or by clearing the app's local storage in your device settings.
9. AI-Assisted Features
The Import from Screenshot feature uses an AI service provided by Anthropic, Inc. to automatically populate listing fields from an image you select. When you use this feature: • The screenshot is transmitted to Anthropic's API over an encrypted connection. • Anthropic processes the image to extract text and structured listing data (e.g. title, price, description, category). • The screenshot is not stored by Anthropic after processing is complete. • No account information or personally identifiable data about you is sent to Anthropic as part of this request. • The extracted data is returned to the app and pre-fills your listing form. You review and may edit all fields before publishing. This feature is entirely optional. You may always create listings manually without using screenshot import.
10. SMS Messaging
MarketMoto uses SMS to send one-time verification codes for account sign-in. When you enter your phone number and request a code, we send a single message containing that code. Mobile phone numbers collected for verification are not shared with third parties, affiliates, or partners for marketing or promotional purposes. Message frequency varies based on your sign-in activity — you receive a message only when you request a verification code. Message and data rates may apply. You may reply STOP to unsubscribe from these messages or HELP for assistance. Note that verification codes are required to sign in, so unsubscribing will prevent you from accessing your account.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or [email protected].